Welcome to Britannia Industries. We are a company with more than 130 legacy of creating snacks full of exciting goodness! Our journey began in 1892 when a group of businessmen in Kolkata, formed a company to manufacture biscuits. Over the years, our product portfolio has expanded to include a range of delicious and nutritious snacks that are loved by people across the country. Today, we serve a billion people across India, on various consumption occasions catering to different tastes.
Our products are available in every corner of the country. Tasty food is integral to good living, and we take great pride in providing products that are not only delicious but also nutritious.
Our vision is to be a Responsible Global Total Foods company. We believe that food should be both tasty and wholesome, and our product portfolio reflects this vision. From our classic biscuits and cakes to our new range of indulgent snacks, we are committed to offering products that are good for you our sustainability practices good for the planet.
At Britannia, we are constantly working towards making exciting new products for all consumer segments and consumption occasions. Our R&D team is passionate about developing innovative products that reflect evolving consumer preferences. We believe that innovation is key to our success, and a key reason for our leadership in the market. Our product portfolio includes a wide range of biscuits, cakes, and snacks that are loved by people of all ages. Our classic biscuits such as Good Day, Marie Gold, and 50-50 are household names in India.
Our cakes and breads are a staple at birthdays and special occasions. We also have a range of wholesome snacks such as NutriChoice Digestive Biscuits and NutriChoice 5 Grain biscuits that are perfect for the wellness-conscious.
We are committed to being a responsible and sustainable company. We believe that it is our responsibility to take care of the planet and the communities in which we operate. We champion several initiatives to reduce our environmental footprint, including using renewable energy sources, reducing packaging waste, and promoting sustainable farming practices. We also believe in giving back to the communities in which we operate.
Through our various CSR initiatives, we have been able to make a positive impact on the lives of thousands of people across India. Our initiatives include programs for education, health, and nutrition, and we work closely with local communities to understand their needs and provide support where it is most needed. At Britannia, we believe that our success is not just measured by our financial performance but also by our impact on society and the environment.
We believe that our actions today will shape the future. Britannia Industries is a company with a rich legacy and a commitment to innovation, sustainability, and responsibility. We are proud to serve a billion people across India and to provide products that are both delicious and nutritious. With our focus on R&D, innovation, and sustainability, we will continue to uphold the standards of leadership in our industry.
Position Title: Quality Officer
Function: Quality Assurance
Key Stakeholders
Internal: Production Officer, Stores Officer, CP officers
External: Sales
Educational Qualification: Graduate in Food Technology/Msc. Chemistry
Desired Competencies
- Familiarity with the tools, concepts and methodologies of quality management.
- Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation.
Quality & Food Safety Execution
- Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity
- Ensure testing of finished goods as per standard sampling & test method with correct documentation. Participate in product quality exercise regularly.
- Periodic verification of process records, incoming quality check records, ingredient shelf-life records, in-process quality check records
- Regular verification of correct functioning of critical process equipment like weighing balances, metal detectors, sifters, dividers, moulders, oven, slicers and coders
- Ensure basic hygiene,food safety & GMP requirements are complied with in manufacturing.
- Ensure critical to foodsafety processes are being complied with at any point in time duringmanufacturing. This would include metal detector, pest control, conveyor
- Conduct trainingsessions for workers to create awareness on quality standards, GMP, foodsafety & hygiene
- Regular audit ofsystems, processes & lab to verify compliance to quality & foodsafety standards
- Immediate & suitableaction against issues related to process/system/norm non-adherence,equipment malfunctioning, quality monitoring, food safety & hygiene toprevent the outcome affecting consumers & brand value.
Statutory Compliance
- Ensure wrappers arechecked for presence of correct addresses,MRP, veg logo, mandatorydeclarations & necessary documentation maintained
- Ensure sufficientsamples are checked for weight at every stage of production
- Ensure immediate actionin process to correct the non-adherence before continuing
- Verification ofcompliance to pack weights by random sampling on regular basis
- Ensure no lots detectedwith underweight packs are released without 100% checking & sorting
- Ensure functioning ofcoder with legible printing on each & every pack across SKUs
- Ensure systems arefollowed during change in date, shift, supervisor’s name with necessarydocumentation
- Verification ofcompliance to coding by random sampling on regular basis
- Ensure all weighingbalances & dead weights are calibrated as per schedule & not inuse without necessary certification
- Consumer Complaints
- Share each & everycomplaint as & when they are received with CP management &concerned supervisors, operators & shop floor workers
- Identify probable causesof the complaint irrespective of sample availability in consultation withCP management, supervisors, operators & workers
- Assist in designingcorrective & preventive measures along with the team & implementthe same with immediate effect
- Evaluate theeffectiveness of action through regular evaluation of process &product & trend of complaint of similar nature in subsequent months.
- Analyze all complaintsregistered in terms of category, SKU,extent, trend etc. & share withCP management on regular basis to demonstrate status of improvement &drawing up further action plan
Benchmarking
- Visit to retail outlets& distribution points weekly once for understanding customer &consumer quality concerns
- Evaluate competitionproducts in terms of grammage, packaging, product quality features etc.
- Identify improvementopportunities & share action plans with operation & quality forimprovements
- Measure effectiveness ofimprovement through market evaluation & customer feedback
- Process ImprovementInitiatives
- Identify and prioritizeimprovement opportunities in areas like system , process, cost,time inconsultation with operations & quality & apply project basedapproach towards improvement
- Periodically reviewimprovement in the overall quality of processes and systems at the factory
- Management informationSystem
- Send periodic summaryreport on factory quality performance to quality manager
- Communicate critical toquality & food safety concerns to quality manager & all otherconcerned as soon as they are observed
Location – Rudrapur, Uttarakhand, India
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