Asst. Manager-CQ HFD – Unilever

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JOB TITLE: Asst. Manager

REPORTS TO: Product Group Quality Manager Nutrition

COUNTRY: India

Work Level: 1D

DEPARTMENT: Central Quality

LOCATION: Mumbai, India

KEY RESPONSIBILITIES

To maintain, circulate and review weekly and monthly MIS for all HFD sites and tracking of KPIs and reporting of Global KPIs. Participation and deck preparation for different review forums including KPIs review, projects status, challenges, and upcoming projects.  

Planning of Internal Audits, ensuring internal assessment by Sites, performing Onsite Audits, tracking of Corrective and preventive action plan, gap closure review and providing support via Cross category communications and other relevant stakeholder management.  

Performing Raw material Supplier Audits (Surveillance Audits ensuring, new supplier Onboarding audits) and sharing reports with Supplier, Procurement and Quality teams. Also, includes tracking of Corrective and preventive action plan.

Central point of contact for Quality management software “Quality One” – New modules implementation at Sites, New developments in existing modules in partnership with Global team and thereby providing support to Sites.  

SAP central support for Sites – Review/ Approval of modification in Inspection plans, Supporting Sites in Specifications implementation as per PLM in coordination with Cap Gemini team. 

Category DVOC (Digital voice of Consumer) and eDVOC champion – Review of Consumer feedbacks from Lever Care, social media & eComm platforms and deriving actions and their implementation in coordination with R&D, Legal, Packaging, SUIT teams as per their applicability. Managing Consumer complaints for HFD category in sync with CEC (Consumer engagement center) and GTM (Go To market) Quality by coordinating with Factories for Root cause analysis and Consumers also (on need basis).  

Driving Product Superiority across HFD category – Competitor benchmarking and Market samples review against reference & coordinating Sensory training at Sites by taking support from R&D.  

To keep a track of all Regulatory circulars and their implementation at Sites taking support from relevant stakeholders from Legal, R&D, SUIT teams. 

To keep track of all savings projects at HFD Unilever own Sites and 2P/3P sites and ensuring their reporting in SRS portal.

Key Leadership Competencies Required:

  • Good Decision-Making Skills.
  • Good Communication Skills.
  • Innovative, Independent & Creative thinking.
  • Facilitation Skills
  • Influencing Skills

Experience/Knowledge/Technical Skills Required:

  • Postgraduate or Graduate in Food Technology/ Dairy Technology/ Science/ Microbiology / with at least 6-8 years of experience. Preferably worked in the Nutritional powders.
  • Should have knowledge of Supplier Audits.
  • Should have experience in cross functional environment working. Preferably, R&D/ SUIT/ site Quality/ 2P3P Quality/ Marketing/ Regulatory/ Legal/ GTM.
  • Should have knowledge of Food Safety Management System (FSMS) including FSSAI requirements, HACCP/ ISO22K & FSSC22K. Certified Auditor/ Lead Auditor for ISO22K/ FSSC22K shall be added advantage.

Join food safety training

  • Able to demonstrate sound knowledge of Manufacturing Processes, Business processes & Quality Management Systems.
  • Experience of working in projects and project management will be added advantage.
  • Understanding and awareness of UL Quality Policies.
  • Understanding of HUL KPIs for Quality and Food Safety.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.


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